Payments & refunds

Who collects the payment

Dawamee Business licenses are paid through Digital Pages Pay (digital-pay.work), a hosted checkout operated by Digital Pages. HyperPay processes the card and 3-D Secure; Visa, Mastercard and mada are accepted. Neither this website nor the app ever sees or stores card numbers.

What a payment covers

Each payment buys one license period of one year for the chosen plan. Nothing renews automatically; when the period ends you buy a new one if you wish.

Receipts

Digital Pages Pay emails a receipt as soon as the payment is confirmed. Receipts are payment receipts, not tax invoices.

Declined, pending and reviewed payments

A declined card is not charged; you can try again on the same checkout for 30 minutes. A pending payment is still being confirmed by the bank, and the license is issued automatically once it is. If a payment is under review, please do not pay again: we confirm it with HyperPay within two business days and then issue the license or refund the amount.

Refunds

• Duplicate charges are refunded in full.
• A full refund if you ask within 14 days of payment and have not activated the key. Because keys work offline and cannot be withdrawn, we ask you to confirm in writing that it is not in use.
• A renewal paid in advance is refunded in full until its start date.
• After that, payments are not refunded except where the law requires it; we may offer a partial refund at our discretion.
• Refunds go back to the card that paid, usually within 5 to 10 business days depending on the bank.

How to ask

Email payroll@digital-pages.work, or reply to your receipt email, with the order reference and receipt number. We answer within one business day.