FAQ
Questions, answered.
Everything you need to know about the suite, licensing and payment.
How do I buy a license?
Choose a plan on the pricing page, enter the license holder and your email, then pay on the secure Digital Pages Pay checkout. The license key appears as soon as the payment is confirmed and is also emailed to you.
Which payment methods are accepted?
Visa, Mastercard and mada cards through HyperPay on the hosted Digital Pages Pay checkout, with 3-D Secure. We never see or store your card number.
Does the license renew automatically?
No. Each payment buys one license period of a year, and nothing is ever charged automatically. To renew, buy a new period whenever you like; the new key starts the day after your current key ends.
How do I renew my license?
In the app, choose “Buy or renew a license” on the license screen, or open the buy page, choose “Renew a license” and paste your current key. After paying, activate the new key; if it starts later, the app keeps it as a scheduled renewal without interrupting the current license.
Do I need internet access to activate the license?
No. The app checks the key’s signature and its start and end dates on your computer, offline.
What happens when the license expires?
The grace days of your plan apply, then the app pauses data operations until a valid key is activated. Your data stays exactly where it is, on your computer or your server.
Do I need to activate every module?
No. The suite is modular: choose the plan that fits, or contact us for a custom set of modules or more users.
Can the suite work without internet access?
Yes. The desktop edition supports a local database and offline core work. Services such as email, integrations and AI need a connection.
Does it fully support Arabic and RTL?
Yes. The interface and core documents support Arabic and English with the correct direction for pages, forms and tables.
Where is company data stored?
On your computer in a local database, or in a remote database your organisation chooses, with backup and restore tools. The app does not send your data to us.
Do I get a tax invoice?
Digital Pages Pay emails you a payment receipt right after you pay; it is a receipt, not a tax invoice. If your company needs a tax invoice, write to us with your order reference.
Can I get a refund?
Yes, in the cases set out in the payments & refunds policy, including a full refund within 14 days of payment if the key has not been activated, and any duplicate charge.
Can you migrate our existing data?
Yes. We review source quality, map fields and test the migration before final acceptance.
Still have a question?
Tell us about your workflow and we will help you find the right setup.